From the moment we called Mark Hartsoe to the final outcome of our claim, he was a true professional. He walked us through the process and answered all our questions. He kept us up to date with our claim by follow up phone calls, and was always there when we called. His knowledge, compassion, experience and professionalism enabled us to receive more than we had hoped for when our claim was settled. I most highly recommend Mark Hartsoe and will definitely call him again if we are involved in an accident. Thank you Mark for all your hard work!!