When I first contacted Richard at The Bongiorno Law Firm following a car accident, I was immediately at ease. He sat with me and talked me through my case every step of the way. I was never put off, or rescheduled, never told that they couldn't see me or make time to answer even the smallest of questions I had. The entire office is professional, understanding and patient. Thorough doesn't begin to describe their whole team. I was treated like family through every step of my case. Every person I spoke to recognized me by voice over the phone, always had my information at their fingertips, and never made me feel like a "number". The rare times I had to leave a message/voicemail, it was answered within hours. The team that was behind my case was outstanding. When it was time for my deposition, Keri Lynn expertly coached me through what was expected of me. I was always in contact with my team, with emails, direct phone numbers, even personal cell numbers. Richard also put me in contact with my surgeon. I had seen multiple doctors of various areas of expertise, but when it came down to the fact that I would require surgery on my neck, he sent me to the best of the best. The pain that I was in, and the rapid deterioration of my health and mental state was pushing me to a breaking point. The personalized care and attention to detail from Richard, his colleagues, his staff, the entire office was truly outstanding. With every step, I was kept informed, and I never had a single moment where I didn't understand fully what was being done, what the next steps were, or what was expected of me. When it came time for my case to be brought before a judge, which was done virtually because of the Covid restrictions, Keri Lynn kept me informed up to the minute of what was going on. She fought for me fiercely, and the outcome could not have been better. I can honestly say that from start to finish, I was, and still am amazed at all the hard work and dedication that everyone put in on my behalf, and I truly cannot thank them enough for everything.