I was in a car accident Dec. 2016. This is my first accident legal case and I have found this group to be the worst group. I would give them no stars if I could. I did not choose this group but James Bergener apparently sold my case to CZR. We agreed on a settlement in August, and to date, 3 months later, a check has not been sent from the other insurance carrier. Furthermore, I have made at least 20 phone calls to Ryan of which none have been returned...he is never in the office. Over the past 3 months, I have repeatedly asked that someone call me back and no one does. I called again 2 days ago and spoke to someone who had no authority to give me any information. Instead, they said they have not received payment yet because "these things take time." I asked when was the last time they called the other insurance company to see why payment had not been sent. He could not give me an answer but instead said that his supervisor, Ivy, would call me back after she returned from lunch. This was 2pm Thursday.. I asked when would she return from lunch and I was told in 3 to 4 hours. I said WHAT??? 3 to 4 HOURS??? SHE TAKES 3 to 4 HOURS FOR LUNCH???? He said yes, she also has errands to run. Wow. I demanded a call back that day and I don't care what time it is. Of course, true to the absolutely incompetence and lack of responsibility to their clients, I never received a call back and never heard from them Friday.
Do not EVER use this legal group. They do not deserve the 45% they get for services they do not perform.