Robert was kind enough to read through my contact submit form and return my call the following day when the office opened (Monday). He didn't pressure me into going into the office or setting anything up. He started the conversation by getting to know my situation and its' circumstances, asking proper questions along the way. He was able to answer any and all of my questions with ease & gave me very helpful knowledge throughout the 22 minute phone call, which he generously took the time out of his busy day for. I highly recommend Robert!